Sense-Ability Terms & Conditions
Including Policies
Last Updated: 19 June 2026
Sense-Ability reviews its privacy, confidentiality and data protection practices periodically to ensure compliance with applicable legislation, professional standards and regulatory guidance.
You understand that:
All information clients choose to give Sense-Ability is confidential, and stored safely in line with the latest Data Protection Regulation, including GDPR.
Consent - Sense-Ability Clients
By ticking the Terms & Conditions box on the Sense-Ability Booking form, or stating that you agree to Sense-Ability’s Terms & Conditions by email, you understand:
The nature of the therapy that Sense-Ability offers and the requirement to give informed consent to receive therapies as discussed during the Initial Consultation, including, if relevant, hypnotherapy.
Your therapists are:
Jane Pendry, a qualified and accredited Solution Focused and Clinical Hypnotherapist. See qualifications below.
Affiliate Sara Caselton Bone will be joining as an Affiliate in 2026 and is Didi fully trained, accredited, insured and complies with T&Cs.
Abreactions
You understand that any strong emotional reactions or memories that come up during hypnotherapy may be metaphorical and are not necessarily factual or true (as in accepted in a court of law) but may still help the healing process.
Ethics and Guidance
Sense-Ability Policies not only reflect current GDPR regulations, and ICO guidance, further guidance on ethics and privacy from all accrediting bodies of which Jane is a member, safeguarding regulations, and the requirements of Jane Pendry’s Insurer, Holistic Insurance.
Whatever we discuss and agree in session is not binding upon you, nor is it a prescription.
You can refuse therapy, coaching or any suggested intervention made within a session at any time.
If undertaking hypnotherapy, you agree to listen to any recordings sent as part of your therapy but never when driving or doing anything that requires your full concentration or attention.
The aim of Sense-Ability Solution Focused approaches is to have as many sessions that are needed to help the client achieve the outcome they want, and not one more.
Clients are free to leave therapy at any time, and no pressure is applied to continue with further sessions. If you have purchased a package of sessions, and wish to stop therapy early, then the remaining fees will be returned to you minus any service or banking charges.
Where compassionate listening is required, Sense-Ability will hold the space, and gently direct clients towards finding their own solutions aligned with their own values, beliefs and motivations when the client is ready, without judgement.
If it becomes clear that the Sense-Ability approach is not right for the client, Sense-Ability therapists will undertake a solution focused conversation to help the client find the right therapy or to take the next steps forward that are right for them.
Testimonials
I am required to keep a record of consent given for all testimonials and reviews sent to me directly to ensure they are genuine and correctly attributed as the client wishes, and as proof I have permission to use them.
All testimonials are provided by clients via Google Business, Yell or via text or email. Website testimonial permissions are retained in a dedicated folder.
Consent - Overseas Clients
By notifying me that you have read and agreed to all these Terms & Conditions by email, or by ticking the box that you have read them on the Sense-Ability booking system, you are also acknowledging that you understand that for all intents and purposes you are undertaking therapy with Jane Pendry in Oxford, England; and you understand that Jane Pendry is trained, accredited and insured in the UK.
You also understand that:
Sense-Ability may use reputable third-party service providers for website hosting, email communications, appointment administration, payment processing, video consultations and business administration. These are Squarespace for the website, Square for secure payment processing and Acuity for secure booking.
Where such providers process personal information outside the United Kingdom, appropriate safeguards are relied upon, where required, by applicable data protection legislation to ensure personal information remains adequately protected.
Payment Terms
Individual Sessions
Payment must be made on the day of the session or before. If payment is not received before the session, your session may be cancelled.
Group Bookings
Group bookings, and multiple session bookings, must be paid through the Sense-Ability Booking Site (once live).
All sessions (dates and times) for courses are booked in at the time of booking.
Group sessions that form part of courses are booked and paid for in advance. These sessions will be on a fixed day at a fixed time which will be made clear at the time of booking.
Missed sessions that are part of a hroup course cannot be refunded.
Individual sessions that form part of a booking of a series of individual sessions can be cancelled or moved by the client with 24 hours notice, or refunded through the Acknowledgement emailed to you before each session.
Safeguarding Policy
The British Criminal Disclosure Service has checked that Jane Pendry has no criminal convictions, as required by law, and Jane has an active DBS Certificate. This is a U.K. legal requirement for anyone working with children and vulnerable adults. It is also a requirement of British accrediting bodies to be DBS checked, and Jane’s DBS status has been verified.
Privacy and Confidentiality
All conversations with clients are private and confidential. However, if there is a direct danger to your life, or the life of someone else connected to you, you understand that Jane Pendry is obliged, under law, to notify the relevant authorities, your emergency contact, and any named medical professionals given to her during the initial consultation.
This also applies to clients who are children where there is clear evidence of neglect, abuse or a risk of suicide.
Domestic Abuse or Violence
Safeguarding includes family members and partners. Where there is clear evidence of verbal abuse, physical violence, ongoing coercive control or persistent degrading behaviour, Jane may break the privacy and confidentiality policy and contact relevant authorities, or medical professionals.
Children aged 12 and over
You must:
Provide consent for your underage child to undertake Sense-Ability therapies following the initial consultation.
Secure verbal consent from your child. You must not coerce children to give consent. This therapy will not work if your child is not comfortable with the process.
Allow children to stop sessions or withdraw consent at any time.
Ensure that a responsible adult is in the house at all times during therapy.
Provide an emergency contact (yourself or alternatives as required) for your child
Be available to contact throughout the duration of any session in case you are required upon to give input and to ensure check on your child at the end of the session to ensure they haven’t fallen asleep.
You understand that:
Parents of children seeking therapy are required to attend the Initial Consultation in order to give fully informed consent.
All written communications are conducted through parents or carers.
Conversations with children remain confidential unless there is concern for the child’s welfare. However, homework and updates on progress, key outcomes and next steps, may be sent to the parent, and all sessions are organised via parents.
Under no circumstances will Jane have direct contact details for any child.
Contra-indications
Hypnosis may be contra-indicated if you have been under psychiatric care, or have a diagnosed mental health condition, that includes psychosis. In these instances, it is necessary to write to your psychiatrist or medical practitioner to seek professional advice before undertaking hypnosis.
You are under no obligation to disclose private medical details to Jane Pendry and your psychiatrist will not disclose private medical details without your express permission. Jane simply writes to ask whether hypnosis is safe for you or asks you to check directly with your medical practitioner.
It is your responsibility to let Jane at Sense-Ability know if she needs to contact your doctor. In this instance, please provide the relevant contact details of any medical professional.
If hypnosis is contra-indicated, Jane can create a tailored therapeutic pathway to meet your needs.
Diversity & Equality Policy
Jane aims to create a safe space for people of all beliefs and faith systems, and none, for neurodiverse people, the LGBT+ community and people of all nationalities without judgement.
Neuro-diverse Clients
Neurodiverse clients can discuss and agree possible helpful adaptations eg a non-verbal autistic adult may choose to have a relative present in all sessions.
The nature of Solution Focused approaches are that clients develop personal agency (control over their own lives) and discover their own solutions so the process can be particularly helpful for neurodiverse clients.
Jane has experience, as a teacher and a therapist, of working with neurodiverse clients but has no professional specialist training in autism, ADD or ADHD and is not trained to assess or diagnose clients.
Trauma Informed
Jane is trauma aware and Informed and takes great care to tailor her services to keep clients safe at all time. See About Jane at training.
Adaptations may include, seeing scripts before delivery, discussing possible triggers before hypnosis, creating tailored language patterns in sessions, using open suggestions instead of commands, and exploring whether relaxation, hypnosis and even silence may in themselves feel threatening. Jane works collaboratively with clients to ensure their safety at all times.
Ethics and Codes of Conduct
Jane Pendry’s accrediting bodies ensure that she must adhere to Codes of Ethics and Conduct.For your record the three most stringent codes are:
The AfSFH Code of Conduct, Performance & Ethics
The National Council for Hypnotherapy Code of Ethics, and
The CNCH Code of Ethics and Performance which is the gold standard Code of Conduct for all complementary healthcare practitioners.
Cancellations Policy
You understand that:
You may cancel or re-arrange your appointment at any time up to 8 hours before your appointment.
You understand that same day cancellations may be charged at £35.
Sense-Ability Pathways & Therapies
The Sense-Ability Therapies page for more information. Details of the Sense-Ability Pathways are found on the Home page of the Sense-Ability website.
Sense-Ability Pathways are therapeutic journeys that utilise the same core understanding of neuroscience and the nervous system, and all use similar Solution Focused and somatic approaches.
The Sense-Ability Pathway approach is rooted in Solution Focused Hypnotherapy and draws on other disciplines for more complex issues including mindfulness, breathing exercises, EFT and TFT tapping, Solution Focused Brief Therapy and Parts Hypnotherapy, as well as Dr Muss’ Rewind Trauma Technique.
Sessions are tailored to clients’ needs drawing from multiple disciplines and using different modalities.
Jane Pendry’s Training and Qualifications
Jane has a Diploma in Solution Focused Hypnotherapy, and a further Hypnotherapy Practitioner’s Diploma from the accredited trainers for Solution Focused Hypnotherapy, Clifton Practice Hypnotherapy Training. You can find out more about Jane’s training and accreditations on the About Jane page.
The Sense-Ability approach aims to support clients by focusing on now and the future, and by calming the central nervous system, and toning the vagus nerve as explained in the Initial Consultation.
Complementary Support
Jane Pendry is a complementary therapist who specialises in Solution Focused Hypnotherapy, also known as a Clinical Hypnotherapist or a Solution Focused Hypnotherapist, who is also a psychotherapist in the broad sense.
Jane is not a Clinical Psychotherapist nor is she a medically trained professional.
Jane does not diagnose, analyse, nor claim to cure.
Where a diagnosis is required, for example for a medical condition such as IBS you are required to see a medical professional in the first instance before beginning therapy.
You, the client can effect profound change by steadily changing their own thoughts, feelings, actions and interactions which may positively impact on your health and wellbeing.
All and any changes to your mental and physical health, wellbeing, relationships, pain management, IBS symptoms or trauma triggers is down to the power of your own mind, and the capacity of your body and nervous system to heal.
Data Controller
Jane Pendry
DSFH, HPD; Reg CNHC, AfSFH, MNCH, ABNLP, ABH, IARTT, BA Hons (London), PGCE (Cantab). Trained & Accredited. Adults, Adolescents, Children, 12 +,
Best Three Rated Hypnotherapist, Oxford